countervia.
SUPPORT

Set up the register.
Keep a backup.

Getting started with Countervia POS 0.1.0.

First installation

  1. Contact Countervia to confirm your requirements and obtain an installer. Run the installer supplied for your business.
  2. Open Countervia POS from the desktop shortcut.
  3. Enter your business details and choose an owner PIN. There is no default PIN.
  4. Enable the fictional sample catalogue if you want to test first.
  5. Review your products and tax settings, then open a shift with the opening cash amount.
  6. Add an item and select Take cash payment. Enter the tendered amount and confirm.

Back up and restore

  1. Sign in as an owner and select Back up register.
  2. Save the .countervia file to a separate drive.
  3. To move your records, install the app on the other computer and choose Restore backup.
  4. Restart the app and sign in with the PIN from the restored business.

Restore writes to a new data folder and keeps the previous data. Keep regular backups; files stored only on the same computer will not protect against drive failure.

Common questions

Does it work offline?

Yes. This release performs local cash checkout and stores its records on the Windows computer. Visiting this website and receiving the installer require internet access; the installed desktop app can run locally.

Can I take card payments?

No. The card button is disabled. A payment processor and approved terminal integration will be added separately. Do not enter card numbers into customer records or notes.

Can I use it on several computers?

You can install it on compatible computers, but each installation has separate data. Registers do not synchronize in this release.

How do I print a receipt?

Open the receipt after a sale or from sales history, select Print, and choose an installed Windows printer. PDF and text exports are also available. Specific receipt printers have not yet been tested.

How does tax work?

This release uses one configured tax percentage with a taxable flag for each product. Verify that this model and the calculated results meet your business requirements before using the app.

Is my business data encrypted?

The app does not encrypt the local database or backup files. Employee PINs are stored as salted hashes. Protect the Windows account, computer, and backup drive.

Where is my data?

The default folder is %LOCALAPPDATA%\CounterviaPOS\Data. Restored backups can use a different folder. Use Open data folder inside the app to find the active location.

What happens if I uninstall?

The installer removes the application files and shortcuts. Business data is kept separately. Make a backup before maintenance or moving to another computer.

CONTACT

Sales and support.

Email counterviapos@gmail.com.

For support, include the app version, what you were doing, and the error message. Do not send PINs, payment card details, or a database containing customer information.

Opens your email app. Nothing is submitted through this form.